Club999 takes your privacy seriously. This document clearly explains how we collect, use, store, and protect the personal information of every Malaysian player on our platform.
6 key things about how club999 protects your privacy.
Six pillars of privacy protection that we uphold every day.
The same 256-bit SSL encryption technology used by Maybank and CIMB protects every bit of data you send to club999. Whether it's your login credentials, phone number, or payment details via DuitNow or Touch 'n Go eWallet — everything is fully encrypted in transit.
Club999 never sells, rents, or trades players' personal data to any third party for marketing or commercial purposes. Your information belongs to you, and we use it solely for the purposes you have consented to — nothing more.
All club999 player data is stored on servers protected by strict access controls, intrusion detection systems, and automated backups. Only club999 staff with a legitimate operational need who have undergone background checks are permitted to access this data.
The club999 Privacy Policy is developed in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. This means your data protection rights as a Malaysian are fully recognised and upheld — not just an empty promise.
You have full control over marketing communications from club999. You can opt in or out of promotions, special offers, and email or SMS notifications at any time through your account settings — no hassle required.
Club999 players may request deletion of their personal data at any time after their account is closed, subject to mandatory record retention requirements under Malaysian law. Deletion requests will be processed within 30 business days.
Club999 ("we", "platform", or "club999") is an online gaming platform operating in Malaysia, fully committed to protecting the privacy of every player who uses our services. This Privacy Policy explains in detail how club999 collects, processes, stores, and safeguards your personal information.
This policy applies to all information collected through the club999 website at club999.run, the club999 mobile app (where applicable), and any interactions you have with our support team, emails, or other official club999 communication channels.
By registering a club999 account or using any part of our platform, you indicate your agreement to this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account and request deletion of your personal data.
Note: This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. Club999 is a "Data User" as defined under the PDPA and bears full responsibility for the processing of our players' personal data.
Club999 only collects data that is genuinely necessary to operate our services safely and effectively. The categories of data we collect are as follows:
| Data Category | Sample Information | Requirement |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Mandatory (KYC) |
| Contact Information | Malaysian phone number, email address | Mandatory |
| Financial Information | E-wallet account names (TnG, DuitNow, GrabPay), Malaysian bank account numbers | Mandatory (payment) |
| Game Data | Betting records, game history, account balance | Automatic |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Communication Data | Live chat records, support emails, complaints | When interacting |
Club999 never directly requests your credit or debit card details. All financial transactions are processed through trusted third-party payment providers — including Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks) — each operating under their own strict privacy and security policies.
Club999 uses your personal data solely for legitimate purposes directly related to the provision of our online gaming services. Below is the full list of purposes for which your data is used:
Data Minimisation Principle: Club999 only collects and processes data that is strictly necessary for the purposes stated above. We do not collect excessive or irrelevant data beyond what is required to provide our services to you.
Club999 does not sell, rent, or trade players' personal data to any third party for marketing purposes. Your data may only be shared in the following limited circumstances:
All third parties receiving club999 player data are bound by data protection agreements requiring them to handle such information to security and privacy standards at least equivalent to those applied by club999.
Club999 is fully invested in cybersecurity infrastructure to ensure the personal data of Malaysian players remains protected at all times. The technical and organisational measures we have implemented include:
In the Event of a Data Breach: In the unlikely event of a data breach that could affect your rights or freedoms, club999 is committed to notifying affected players and the relevant authorities within the timeframe stipulated by Malaysian law, without undue delay.
Club999 does not retain players' personal data for longer than necessary. The following are our data retention guidelines:
Once the retention period has ended and no legal obligation prevents deletion, club999 will securely delete or anonymise your personal data.
As a club999 player residing in Malaysia, you have important rights under the Personal Data Protection Act (PDPA) 2010, which club999 fully respects:
You have the right to request a copy of the personal data we hold about you. We will provide this information within 30 days of receiving your request.
If the data we hold is inaccurate or out of date, you have the right to request a correction. You can update basic information directly in your club999 account settings.
You may request deletion of your personal data once your account is closed, subject to mandatory legal retention requirements. Requests will be processed within 30 business days.
You may opt out of marketing communications from club999 at any time via the "unsubscribe" link in any email or by contacting our support team.
You have the right to ask how your data is used, who it is shared with, and what protective measures are in place — and we are obliged to answer clearly.
How to Exercise Your Rights: Submit your request to support@club999.run with the subject line "Data Privacy Request", or use the live chat within your club999 account. We will verify your identity before processing your request and will respond within 48 business hours.
The club999 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform performs optimally. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality or your experience on the club999 platform.
In certain circumstances, personal data of club999 players may be transferred to or processed by servers or third parties located outside Malaysia — for example, game software providers or international cloud infrastructure. When such transfers occur:
Club999 is a gaming platform open only to individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Should we discover that a minor's data has been collected without the knowledge or consent of a legal guardian, we will delete that data immediately and terminate the account in question.
Parents or guardians who believe their child may have registered on club999 are urged to contact us immediately at support@club999.run so that appropriate action can be taken without delay.
The club999 platform may contain links to or integrations with third-party services, such as game providers, payment providers (Touch 'n Go, GrabPay, DuitNow, FPX), or communication platforms. This Privacy Policy applies solely to the club999 platform itself and does not cover the privacy practices of any third parties.
When you leave the club999 platform and use third-party services, your data privacy and security are governed by those third parties' own privacy policies. Club999 is not responsible for third-party privacy practices and encourages players to read the privacy policies of all platforms they use.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how club999 handles your personal data, please reach out to us through the following channels:
Club999 is committed to responding to all privacy-related enquiries within 48 business hours. We will make every effort to resolve any concerns in a manner satisfactory to all parties.
Privacy Policy Amendments: Club999 reserves the right to update this Privacy Policy from time to time. Material changes will be communicated to registered players via email or in-platform notification at least 14 days before taking effect. Continued use of the club999 platform after the effective date constitutes acceptance of the revised policy. The latest version is always available on this page.
Version 3.1 – Effective: 1 January 2026. Supersedes all previous versions of the Club999 Privacy Policy.
Play safely at club999 — a platform that protects your data with 256-bit encryption, never sells your information, and respects the privacy rights of every Malaysian player.